All our packages include a 100% Money-back guarantee.
Which package should i pick?
To make the selection as easy as possible we offer 3 packages to choose from.
You want the residence deregistration as easy and convenient as possible? -> Personal Assistant
Do you additionally need help in terminating contracts? -> Premium
You are no longer in Germany or have no access to your mailbox? -> Personal Assistant / Premium
In other cases, our self-service package is sufficient, given you have a printer. Otherwise -> Personal Assistant
How does the money-back guarantee work?
Our guarantee to our customers: You only pay when you are completely deregistered*.
You can find out if you are successfully deregistered by:
a) receiving a deregistration confirmation letter, or b) calling the registration office where you deregistered.
*If you are not successfully deregistered or didn’t receive the required confirmation from the German citizen’s office you can find out by:
a) using our managed service package: within 90 days after uploading the necessary documents in our secure support ticket system
b) using our self-service package: within 90 days of sending in your filled-out deregistration form (with registered mail / tracking code)
you can claim your money back.
Please get in touch with us by providing your name, email address, customer/invoice number, a short explanation of the situation and an attachment of proof/documents. If you had problems and want to claim your money back you may:
a) use our managed service: please reply with your support ticket.
b) use our self-service: please visit this page.
Warranty terms:
The guarantor is Expat Services UG (haftungsbeschränkt), Almstadtstr. 25, 10119 Berlin. The guarantee period is 90 days after a) using our managed service package: after uploading the necessary documents in our secured support ticket system, or b) using our self-service package: dispatch of the letter with deregistration (proof required) to the responsible office (Bürgeramt); at the latest 120 days after purchase. The guarantee is valid in Germany. The payment will be refunded within 7 days, the credit on the account/credit card can take several weeks and depends on the payment processor. The legal rights of the consumer remain unaffected by the guarantee and are not limited by the guarantee.
What payment options do you offer?
You can choose the following payment method in the last step:
As soon as you click “buy” you will be directed to our payment provider’s page. You can complete your payment there. We don’t store payment details such as credit card numbers or similar at any time. Bei der Banküberweisung erhälst du nach dem Kauf eine Rechnung und unsere Bankverbindung. Nach dem Geldeingang können wir deinen Fall bearbeiten.
How does the "Premium / Personal Assistant" package work? What is included?
Which services are included in the "Premium" Package?
Which services are included in the "Personal Assistant" Package?
After filling out our form and after your payment you will receive a copy of all documents and get access to our secure login area. There, you can upload IDs/passports of all people you need to deregister. You can also do this with your smartphone and take a photo of the IDs/passports directly.
We will then check your information and send all printed documents by registered mail to the responsible citizen’s office.
As soon as we have received the confirmation of your deregistration / “Abmeldebestätigung” (from the responsible citizen’s office ), we will provide you with a scan of it. The scanned document and a proof of delivery / tracking code can be accessed in our protected login area.
On request we will also send the original deregistration confirmation / “Abmeldebestätigung” with registered mail to your new address abroad.
How does the "self-service" work? What is included?
You will receive all necessary (official) documents filled out in German, so that you only have to print out the documents, sign them and send them to the responsible citizen’s office. Just use our cover letter, which is already prepared for you and included in the package.
We recommend this service if you:
What is the difference between our two self-service packages?
Self-Service: After filling out the form you will receive all documents within 15 minutes. Please follow our detailed instructions and print out all documents. Sign them (prepared cover letter and official deregistration form) and send them via registered mail to the responsible citizen’s office.
In addition, our Address Service package offers the following services:
We offer you our German address to receive your confirmation. As soon as we have received the confirmation of your deregistration / “Abmeldebestätigung” (from the responsible citizen’s office ), we will provide you with a scan of it.
On request we will also send the original deregistration confirmation / “Abmeldebestätigung” with registered mail to your new address abroad.
I have already left Germany. How can I deregister?
You can deregister your German residence online with our “Premium / Personal Assistant”. If you want to deregister on your own you can book our “Self-Service”. We will create the official cancellation form / “Abmeldeformular” for you in German and provide you with a step by step guide.
I have another question
You can simply contact us – please scroll down to see our contact details.